KIX Communication Index is a unique and innovative digital tool to evaluate, benchmark and develop an organization’s communication maturity. KIX is based on research of internal, external and strategic communication illustrating that communication is a success factor for organizations ability to reach goals, adapt to changes in the surrounding environment and take social and environmental responsibility.
With KIX you can develop communication out of your organization’s needs and maturity level. Communication maturity means that organizations have different maturity levels depending on how communication is used. The index gives a specific assessment of current maturity levels and recommendations for areas of improvement and development to adjust communication to a higher level of maturity and value.
KIX evaluates communication maturity on organizational level.
The following five index areas display an organization’s communication maturity:
Key stakeholders understanding of communication value and function for the organization.
The overall way of working with internal and external communication, how the mission of the communication function or department is defined, and how communication is applied strategically, tactically and in practice.
How communication work is organized, and if the work with communication issues is integrated or specialized within the organization.
How co-workers (members, employees) communication professionals, managers and leaders contribute to a constructive communication climate by creating openness, dialogue and feedback.
General communication competence in the organization, the educational level of key stakeholders in communication, and the need for communication training and competence development.